Problems & Solutions

Help with common issues – from weak fizz to leaking bottles.

Soda maker: water isn't fizzing properly / not carbonating right – what to do?

If your water isn't getting fizzy: 4 quick checks – nozzle, CO2 cylinder, fill level, cylinder charge. Solves 95 % of all cases.

Not enough fizz right after carbonating

Not enough fizz right after carbonating is almost always due to overfilling or short pulse-pressing – proper carbonation in 2 steps.

Water tastes flat quickly

To keep your sparkling water fresh longer: clean bottle and cap in the dishwasher, close the cap tightly, and do two carbonation cycles.

Metallic taste in the water

A slight metallic taste in new stainless steel bottles is normal – a dishwasher cycle or a baking soda solution will solve it.

Bottle cap scratches / grinds

A slight scratching sound when closing our stainless steel caps is normal and harmless – they're made entirely of stainless steel, with no plastic parts.

Newsletter discount code not received

Newsletter discount code didn't arrive? Check your spam folder first – T-Online addresses in particular often have delivery issues.

My parcel hasn't been delivered

If you have delivery problems, first check the tracking and contact the shipping carrier – if the parcel is lost, get in touch with us.

Soda maker: water leaks from the device after carbonating

Water inside your soda maker housing usually means the bottle is too full or the CO2 cylinder is loose – clear step-by-step solution included.